FOR EVERYONE’S SAFETY

 

Now that we can resume exploring and travelling, it is more important than ever to do so safely and peacefully.

The S. Hotels Collection team has carefully prepared your visit to our hotels in order to safeguard everyone’s safety and well-being.

BEFORE YOUR ARRIVAL

We recommend you consult the security measures of each hotel for the fullest detailed information.

 

In order to speed up the check-in process on arrival, provide us with all the necessary information and your contact details when booking – ID, CC or Passport Number | Expiry date of identification document | Date of Birth.

 

Check-in should be completed by one person for the whole family.

PUBLIC AREAS

The use of facemasks is mandatory.

 

Keep enough space between yourself and other people and reduce the use of elevators and service points to a minimum.

 

We have increased the frequency of cleaning of public areas, in particular contact points such as handles, push buttons or knobs.

 

Hand sanitizers are available in the main public areas.

 

Disposable masks and gloves are available for sale at reception.

For quick check-out, please make the necessary settlements the day before your departure.

ROOMS

We have revamped the amenities, comfort and decorations in order to avoid the contamination of our guests.

 

We have reduced all paper material to a minimum, thus avoiding unnecessary handling by different people.

 

Guests will be informed about housekeeping rules. Cleaning may be conducted less frequently on request.

BARS AND RESTAURANTS

We have restructured restaurant and bar services to eliminate buffets and depending on the hotel, take-away services will be available.

 

Some restaurants will require pre-booking so that we can guarantee compliance with maximum capacity rules.

 

Guests must wear masks upon entering and exiting bars and restaurants.

 

Tables are set only after customers are seated.

 

Staff will wait at table and guests may not move around.

 

Menus will be available in different formats in order to eliminate handling.

SWIMMING POOLS, SPAS AND GYMS

Outdoor swimming pools are open with limited seating to ensure compliance with social distancing norms between the sunbeds.

 

The sunbeds are placed in fixed locations.

 

Indoor swimming pools, saunas, Turkish baths, gyms and SPAS are closed.

LEISURE

Our leisure programs comply with social distancing norms. We will try to maintain relationships, in particular with the younger ones, but this will be based on activities that are risk free for participants.

 

The Kids Club is closed, although other games rooms will remain open.

TRAINING

Staff training will be provided in:

> The COVID-19 protocol;

> Basic prevention and infection containment measures;

> Daily self-monitoring methods;

> DG Health guidelines/Norms on good operating practices.

Check here the security measures of each hotel:

Picture3
THe House Ribeira hotel
Picture2
Picture1
Picture1