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Privacy and Data Policy

INFORMATION FOR PERSONAL DATA HOLDERS

BOOKINGS

Before completing your booking, we would like to give you some important information regarding the use we make of your personal data.

  1. What do we use for your personal information? At the time of filling in , we ask for the personal data on this page, with the purpose of treating them for the purpose of proceeding and processing your accommodation reservation at the hotel of your choice.
  2. Do you receive informational communications? If you authorize us we can send you informative messages, newsletters, event announcements and customized promotions, by SMS or email. At any time, you may withdraw your authorization to receive these communications by sending an email to dataprotection@shotelscollection.com. 3. Who is responsible for the use of your personal data?

The joint owners responsible for the use of their personal data are the following companies belonging to the same economic group: Porto Palácio Hotel - Exploração Hoteleira SA, headquartered at Avenida da Boavista nº 1269/1281 - 4100-130 Porto, with a share capital of 6,262 .235 €, registered at the Commercial Registry Office of Porto, under the identification number of corporate entity 501 321 551; Aqualuz Troia - Exploration Hoteleira e Imobiliária, SA, with headquarters in Troia, Carvalhal parish, Grândola municipality, with a registered capital of € 500,000, registered at the Commercial Registry Office of Grândola, under the corporate identity number 504 807 269; Troiaresort - Investimentos Turísticos, SA, headquartered in Troia, in the parish of Carvalhal, in the municipality of Grândola, with a share capital of € 20,600,000, registered at the Grândola Commercial Registry Office under identification number NIPC 500 286 159; The Artist Porto Hotel & Bistro - Actividades Hoteleiras, SA, with headquarters in Espido Place, Via Norte, parish and municipality of Maia, with the registered capital of € 75,000, registered in the Maia Commercial Registry Office under the identification number of collective person 503 407 208; and The House Ribeira Hotel - Exploração Hoteleira, SA, with headquarters in Espido Place, Via Norte, parish of the City of Maia, municipality of Maia, with a registered capital of € 50,000, registered in the Maia Commercial Registry Office under the identification number of legal person 513 645 381.

If you need to contact us, you can do so by email at dataprotection@shotelscollection.com.

  1. To whom are your personal data provided? Your personal data are only provided to the entities whose collaboration is indispensable for the provision of the reservation services provided herein.
  2. How to contact the Data Protection Officer ? In case you need to contact the Data Protection Officer , you can do so through the email dpo@sonaecapital.pt and the telephone contact 22 956 15 38.
  3. How long are your personal data stored? We collect your personal data for a period of 2 years from the last reservation, except for data on payments that are retained for a period of 10 years under the CIVA.
  4. Do you know what your rights are as you hold personal data? As holder of your personal data you may at any time: access or rectify them, request their deletion, limitation of their treatment or their transmission to another entity, or oppose their treatment by sending emails to dataprotection@shotelscollection.com. If necessary, you may also file a complaint with the National Data Protection Commission (CNPD).

For more information, you can consult our Privacy Policy here .

NEWSLETTER SUBSCRIPTION

Before you finish subscribing to our newsletter, allow us to provide additional information on how we use your personal data.

  1. For what purposes may your personal information be processed and used? When you sign up to our newsletter, we ask you your name, email address and country with the purpose of sending you our newsletter via email. You may, at any time, withdraw your consent by sending an email to dataprotection@shotelscollection.com.
  2. Who is responsible for using your personal data? The following companies belonging to the same economic Group are jointly responsible for using your personal data: Porto Palácio Hotel – Exploração Hoteleira S.A., with principal place of office at Avenida da Boavista nº 1269/1281 - 4100-130 Porto, with share capital of €6,262,235, registered at the Porto Company Registry, under legal person identity number 501 321 551; Aqualuz Troia – Exploração Hoteleira e Imobiliária, S.A., with principal place of office in Troia, Carvalhal parish, Grândola municipality, with share capital of €500.000, registered at the Grândola Company Registry, under legal person identity number 504 807 269; Troiaresort – Investimentos Turísticos, S.A., with principal place of office in Troia, Carvalhal parish, Grândola municipality, with share capital of €20,600,000, registered at the Grândola Company Registry, under legal person identity number (NIPC) 500 286 159; The Artist Porto Hotel & Bistro - Actividades Hoteleiras, S.A., with principal place of office at Lugar do Espido, Via Norte, Maia parish and municipality, with share capital of €75,000, registered at the Maia Company Registry, under legal person identity number 503 407 208; and The House Ribeira Hotel – Exploração Hoteleira, S.A., with principal place of office at Lugar do Espido, Via Norte, Maia parish, Maia municipality,  with share capital of €50,000, registered at the Maia Company Registry, under legal person number 513 645 381. If you need to contact us, please send us a message to dataprotection@shotelscollection.com.
  3. To whom is your personal data provided? Your personal data are provided solely to the entities which are indispensable for providing the services of sending the newsletter.
  4. How can you contact the Data Protection Officer? If you need to get in contact with our Data Protection Officer, you may do so by writing to dpo@sonaecapital.pt, or call 22 956 15 38.
  5. How long do we keep your personal data? Your data are deleted immediately after you withdraw your consent to their processing.
  6. Do you know your rights as data subject? As data subject you may, at any time, access or alter your personal data, request the deletion, restriction of processing or transfer of your personal data to another entity, or object to the processing of your data by sending an email to dataprotection@shotelscollection.com. If necessary, you have the right to submit a complaint to the Portuguese Data Protection Committee (CNPD).

For more information, you can consult our Privacy Policy here .

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